Tracking order

Thank you for shopping with MalBows. We understand that keeping track of your order is important, and we have designed a straightforward process to help you monitor every step of your purchase—from the moment it leaves our warehouse to the moment it arrives at your door.

Understanding Your Order Status

Once you place an order for our Shirts, Pants & Trousers, or Skirts, you will receive a confirmation email at the address you provided. This email contains your unique order number and a summary of the items purchased. Shortly after your order is packed and handed to our shipping partner, we will send a second email containing your tracking number and the carrier's name.

Please allow up to 24–48 hours after receiving this second email for the tracking information to become active on the carrier's system. This is normal, as the courier needs time to scan and register your parcel in their network.

How to Track Your Order

  1. Locate your tracking number – Check your inbox (and spam folder) for the email from support@malbows.com. The tracking number is a combination of letters and numbers, typically 10–20 characters long.
  2. Visit the carrier's website – The email will specify which courier is handling your delivery (e.g., DHL, FedEx, UPS, or a local postal service). Go directly to their official tracking page.
  3. Enter your tracking number – Paste or type the number into the designated tracking field, then click the "Track" button. You will see real-time updates on your parcel's location and estimated delivery date.

Using a Universal Tracking Tool

If your order involves multiple carriers or you prefer a single dashboard to monitor all your deliveries, we recommend using 17TRACK, a reliable and free third-party tracking service. It supports over 900 couriers worldwide and is available in multiple languages.

How to use 17TRACK:

  1. Go to www.17track.net .
  2. Enter your tracking number in the search box on the homepage.
  3. Click "Track" – the system will automatically detect the carrier and display your shipment's status, including the last scan location and expected delivery window.

You can also download the 17TRACK mobile app (iOS and Android) to receive push notifications whenever your package moves to a new checkpoint.

What If My Tracking Information Doesn't Update?

Occasionally, tracking updates may pause for a few days, especially during international customs clearance or peak shipping seasons. If your tracking status remains unchanged for more than 5 business days, or if the tracking number does not work at all, please do not hesitate to reach out to our support team.

Email us at support@malbows.com with your order number and the tracking number you received. We will investigate the issue with the carrier and provide you with a clear update within 24 hours.

Delivery Timeframes

Standard delivery typically takes 5–10 business days for international orders and 2–5 business days for domestic orders. Please note that these are estimates and may vary due to customs processing, weather conditions, or remote delivery locations. You can always check the most accurate delivery date directly on the carrier's tracking page.

Final Notes

We take great care in packaging your MalBows items, and we want you to enjoy a smooth delivery experience. If you have any questions about your order or need assistance with tracking, our customer support team is here to help. Simply email support@malbows.com and we will respond promptly.

Thank you for trusting MalBows with your wardrobe. Happy tracking!