Refund policy

At MalBows, we want you to be completely satisfied with every purchase. If for any reason you are not happy with your order, we offer a straightforward refund process designed to protect your interests while ensuring fairness for all customers.

Refund Eligibility

You may request a refund within 30 days of the delivery date. To be eligible for a full refund, the following conditions must be met:

  • Items must be unworn, unwashed, and free from any damage caused by the customer.
  • All original tags must be attached to the garment.
  • Items must be returned in their original packaging, including any hangers or protective covers.
  • Footwear, accessories, or items marked as "Final Sale" are not eligible for refund unless defective.

Non-Refundable Items

Certain categories are excluded from our standard refund policy:

  • Gift cards and store credit vouchers.
  • Items purchased during promotional clearance events (unless stated otherwise at checkout).
  • Underwear, swimwear, and socks due to hygiene reasons, unless the seal is intact.
  • Any item returned after the 30-day window.

How to Initiate a Refund

To begin the refund process, please email our support team at support@malbows.com with the following information:

  1. Your order number (found in the confirmation email).
  2. The item(s) you wish to return.
  3. The reason for the return (optional but helpful).
  4. Clear photos of the item if you believe it is defective or damaged.

Our team will respond within 2 business days with a return authorization and the correct return address. Please do not send any items back without prior authorization, as we cannot guarantee processing.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

  • The item arrived damaged or defective.
  • You received an incorrect item (wrong size, color, or product).
  • The order was a duplicate or processing error on our side.

For eligible cases, we will provide a prepaid shipping label via email. For all other returns, we recommend using a trackable shipping method, as MalBows is not responsible for lost or damaged return packages.

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 5–7 business days. Please note that your bank or credit card provider may take additional time to reflect the transaction.

Exchanges

If you wish to exchange an item for a different size or color, please follow the same process as a refund. Indicate your preferred replacement in your email, and we will reserve the item for you once the return is confirmed. Exchange shipping is free for the first exchange on each order, provided the item is in stock.

Late or Missing Refunds

If you haven’t received your refund after the stated period, please first check your bank account again. Then contact your credit card company or payment provider, as it may take time before your refund is officially posted. If you’ve done all of this and still have not received your refund, email us at support@malbows.com and we will investigate promptly.

Damaged or Defective Items

We take great care in quality control, but if you receive a damaged or defective product, we sincerely apologize. Please contact us within 48 hours of delivery with photos and a description of the issue. We will offer a full refund, replacement, or store credit—your choice—and cover all return shipping costs.

Contact Us

For any questions regarding this refund policy or to start a return, please email support@malbows.com. We are committed to resolving your issue as quickly and fairly as possible.