Shipping policy
At MalBows, we are committed to delivering your selected shirts, pants & trousers, and skirts with clarity and reliability. Please review our logistics policy below to understand how your order is processed and shipped.
Shipping Method & Coverage
We currently offer a single, straightforward shipping option: Standard Shipping. This method is available for all orders placed through our online store, regardless of the items purchased or the destination country. Standard Shipping includes tracking for every parcel, ensuring you can monitor your order from our warehouse to your doorstep.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. During high-demand periods, such as seasonal sales or new collection launches, processing may take up to 3 business days. You will receive a shipping confirmation email with your tracking number as soon as your parcel leaves our facility.
Delivery Timeframe
Once your order is handed to our carrier, estimated delivery times are as follows:
- Domestic orders: 3–7 business days
- International orders: 10–20 business days, depending on the destination country and customs clearance
Please note that delivery times are estimates and may be affected by unforeseen circumstances such as weather conditions, customs inspections, or carrier delays. We appreciate your patience in such cases.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. Please note that MalBows does not offer free shipping; every order is subject to a shipping charge, which will be clearly displayed before you complete your purchase. The final cost includes packaging, handling, and carrier fees.
Order Tracking
After your order ships, you will receive an email containing your tracking number and a link to the carrier’s tracking portal. Please allow up to 24 hours for the tracking status to update after receiving the confirmation email. If you have any questions about your shipment, feel free to reach out to us at support@malbows.com.
Delivery Address
Please ensure that your shipping address is complete and accurate before submitting your order. MalBows cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information. If you notice an error in your shipping address after placing an order, contact us immediately at support@malbows.com and we will do our best to correct it before dispatch.
Customs, Duties & Taxes
For international orders, the recipient is responsible for any customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are not included in the shipping cost and are determined by local regulations. Please check with your local customs office for an estimate of any applicable fees. MalBows is not responsible for delays caused by customs processing.
Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, refusal of delivery, or failure to pay customs fees, we will contact you via email. Re-shipping the order will require an additional shipping fee. If you prefer a refund instead, the cost of the items will be refunded minus the original shipping fee and any return shipping costs incurred.
Lost or Damaged Items
While we take great care in packaging every order, we understand that issues can occasionally occur during transit. If your package arrives damaged, please contact us within 7 business days of delivery with a photo of the damaged item and packaging. For lost packages, please allow the full estimated delivery timeframe before contacting us. We will investigate with the carrier and provide a resolution as quickly as possible.
For any further questions regarding our shipping and logistics policy, please email us at support@malbows.com. Our team is here to assist you with clarity and care.